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Need Help with Your NetID?

Matriculated UCR Student, Faculty, or Staff Member

UCR Professional and Global Education (PGE) Student

For New Users

What is a UCR NetID and why do I need one?

  • A UCR NetID is your unique identifier, and all UCR Professional and Global Education (UCR PGE) students are required to have one.
  • Online students need a UCR NetID to access PGE's course delivery system, eLearn (Canvas).
  • Concurrent students need a UCR NetID to access UCR's course delivery system, eLearn (Canvas).
  • Students taking in-person courses at UCR PGE need a UCR NetID to access Wi-Fi (UCR-Secure).
  • Your UCR NetID also allows you to use the UCR libraries.

I can't find the UCR NetID setup email. What should I do?

  • Sometimes, automated emails end up in your junk/spam folders. Check those folders for an email from a @ucr.edu domain referencing NetID Activation.
  • If you did not see the email in your inbox, junk, or spam folders, email BearHelp@ucr.edu or call (951) 827-4848.
  • Online/phone technical support is available Monday to Friday, 8 to 5 p.m. PT.

Do I have to set up my UCR NetID before my class begins?

  • Yes. Your UCR NetID must be activated before you can access NetID and Wi-Fi.
  • You should check your preferred email (on file with UCR PGE) 14 days prior to your course’s start date for an activation email from UCR’s Identity Management System; if you registered closer to your course’s start date, this activation email will take 2-3 hours from the time of your enrollment to be received.

I completed the setup, but I forgot to write down my UCR NetID. What should I do?

  • Online/phone technical support is available Monday to Friday, 8 to 5 p.m. PT.
  • Email BearHelp@ucr.edu to request online assistance or call (951) 827-4848.

Now that I have my UCR NetID, where do I find my classes and Wi-Fi?

  • UCR PGE Online Students: Login to eLearn (Canvas).
  • Concurrent Students: Login to eLearn (Canvas).
  • UCR PGE Classroom Students: Login to Wi-Fi (UCR – Secure).

I receive an error message when I try to log in to eLearn (Canvas). What's wrong?

  • Did you allow 4 hours for your UCR NetID to upload/finalize in Canvas after receiving and following the steps on the activation email from campus?
  • Remember that eLearn (Canvas) courses are not open for access until 7 days prior to the posted start date. If you try to log in before the course opening date, you will see the course shown in your Dashboard, but it may not be viewable (clickable).

Where do I go for help if I forget my UCR NetID and/or my password?

For Existing Users

I just enrolled in a UCR Professional and Global Education class and received an email with instructions to create a UCR NetID, but I already have one. Do I have to create another one?

  • No. Your existing UCR NetID account on main campus only needs to be linked to your student record at UCR PGE to give you access to classes you enroll in through UCR PGE.
  • Email netidhelp@ucx.ucr.edu for online assistance or call (951) 827-4848 for assistance.
  • Online/phone technical support is available Monday to Friday, 8 to 5 p.m. PT.

I think I may already have a UCR NetID. How do I find out?

  • If you are UCR faculty or staff, your hiring department will have a record of your UCR NetID.
  • If you are a former or present UCR student, contact Bear Help via email to BearHelp@ucr.edu or by calling (951) 827-4848 Monday to Friday, 8 to 5 p.m. PT.

I know my UCR NetID and password, but I receive an error message when I enter my credentials on the CAS login screen. What is wrong?

  • If you haven't used your NetID for a few months and receive an error message when you try to log in to Canvas, you may need to reactivate your account by refreshing (resetting) your password. Please go to https://myaccount.ucr.edu/, click forgot password and follow the steps for Option 3 listed.

I can successfully log in to Canvas, but I am unable to click on my Course in the Dashboard. What is wrong?

  • Remember that eLearn (Canvas) courses are not accessible until 7 days prior to the posted start date. If you try to log in before the course opening date, you will see the course shown in your Dashboard, but it may not be viewable (clickable).