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For New Users

  • What is a UCR NetID and why do I need one?
    • A UCR NetID is your unique identifier, and all UCR University Extension students are required to have one.
    • Online students need a UCR NetID to access University Extension's course delivery system, eLearn (Canvas).
    • Concurrent students need a UCR NetID to access the UCR's course delivery system, iLearn (Blackboard).
    • Students taking courses in the University Extension Center need a UCR NetID to access WiFi.
    • Your UCR NetID also allows you to use the UCR libraries.
  • How do I get a UCR NetID?
    • Within two hours of registering for a class, following receipt of your Enrollment Confirmation, you should receive a second automated email with a Temporary ID, Temporary Password, links and instructions to set up your UCR NetID.
  • I can't find the UCR NetID setup email. What should I do?
    • Sometimes, automated emails end up in your junk/spam folders. Check those folders for an email from netidhelp@ucx.ucr.edu.
    • If you did not see the email in your inbox, junk or spam folders, email netidhelp@ucx.ucr.edu or call Student Services at 951.827.4105, and ask that the email be resent to you.
    • Online technical support is available Monday-Thursday 8:30 am - 7:00 pm, Fridays 8:30 am - 5:30 pm, and Saturday, 10:00 am - 12:00 pm PST.
    • Telephone assistance is available Monday-Thursday, 8:30 am - 7:00 pm, and Fridays, 8:30 am - 5:30 pm PST. Call 951.827.4105.
  • Do I have to set up my UCR NetID before my class begins?
    • Yes. Your UCR NetID requires a 3-hour activation period before you can access NetID and WiFi; a 4-hour activation period before you can access eLearn (Moodle); and a 24-hour activation period before you can access iLearn (Blackboard). You should set up your UCR NetID a few days prior to your first class meeting.
  • I completed the setup, but I forgot to write down my UCR NetID. What should I do?
    • Online technical support is available Monday-Thursday, 8:30 am - 7:00 pm, Fridays, 8:30 am - 5:30 pm, and Saturday, 10:00 am - 12:00 pm PST.
    • Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
    • Telephone assistance is available Monday-Thursday, 8:30 am - 7:00 pm, and Fridays, 8:30 am - 5:30 pm PST. Call 951.827.4105.
  • Now that I have my UCR NetID, where do I find my classes and WiFi?
    • UCR Extension Online Students: Login to eLearn (Canvas).
    • Concurrent Students: Login to iLearn (Blackboard).
    • UCR Extension Classroom Students: Login to WiFi.
  • I receive an error message when I try to login to eLearn (Canvas). What's wrong?
    • Did you allow 4 hours for your UCR NetID to upload and activate?
    • Remember that eLearn (Canvas) courses are not opened for access until 7 days prior to the posted start date. If you try and login before the course opening date, you will receive an error message.
    • Make sure that you are entering your password correctly. Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.
  • I receive an error message when I try to login to iLearn (Blackboard). What's wrong?
    • Did you allow 24 hours for your UCR NetID to upload and activate?
    • Make sure that you are entering your password correctly. Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.
  • Where do I go for help if I forget my UCR NetID and/or my password?
    • Online technical support is available Monday-Thursday, 8:30 am - 7:00 pm, Fridays, 8:30 am - 5:30 pm, and Saturday, 10:00 am - 12:00 pm PST.
    • Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
    • Telephone assistance is available Monday-Thursday, 8:30 am - 7:00 pm, and Fridays, 8:30 am - 5:30 pm PST. Call 951.827.4105.

For Existing Users

  • I just enrolled in a UCR University Extension class and received an email with instructions to create a UCR NetID, but I already have one. Do I have to create another one?
    • No. Your existing UCR NetID account on main campus only needs to be LINKED to your student record at UCR Extension to give you access to classes you enroll in through UCR Extension.
    • Follow the links and instructions you received in the email.
    • On the Self-Service page, enter the Temporary ID and Temporary Password provided in the email.
    • The "linking" process follows the same steps as the initial "setup" process except, when prompted, you will choose the option to "Use My Existing NetID."
    • Enter your current password, and you should receive confirmation that your existing UCR NetID has been successfully linked to your customer record at UCR Extension.
    • If your existing password does not meet the current requirements (6 letters, 2 alphabetic and 1 non-alphabetic), you will need to create a new password in order to complete the linking process.
    • Do NOT create a second UCR NetID. If you are unable to link your UCR NetID, e-mail netidhelp@ucx.ucr.edu to request assistance.
    • You will receive an email response in approximately 2 hours.
    • Online technical support is available Monday-Friday, 8:30 am - 7:00 pm, Fridays, 8:30 am - 5:30 pm, and Saturday, 10:00 am - 12 pm PST.
    • Telephone assistance is available Monday-Thursday, 8:30 am - 7:00 pm, and Fridays, 8:30 am - 5:30 pm PST. Call 951.827.4105.
  • I think I may already have a UCR NetID. How do I find out?
    • If you are UCR faculty or staff, your hiring department will have a record of your UCR NetID. You may also contact the Computer Support Group at:
    • Computing & Communication
    • Office Hours: M-TH 8:30 am - 7:00 pm, and Fridays, 8:30 am - 5:30 pm PST
    • Phone: 951.827.3555
    • Fax: 951.827.4541
    • Email: helpdesk@ucr.edu
    • If you are a former or present UCR student, go to Student Computing Services for directions.
    • You may also contact the Student Help Desk at: helpdesk@student.ucr.edu or by phone at 951.827.6495.
    • Help Desk phone hours are:
    • Monday - Friday, 7:30 a.m. - 6 p.m.
    • Closed on Saturdays & Sundays and holidays
    • Reduced hours during breaks and summer
    • Self-service kiosks are available in the computer labs in Sproul Hall 2225, Olmsted Hall 1316, Watkins Hall 2111 and the Bear Help Desk in the HUB to assist with many account-related functions, including UCR Net ID lookups and password resets.
    • If you are a former or present UCR University Extension student, faculty or staff, email netidhelp@ucx.ucr.edu to request assistance.
    • You will receive an email response in approximately 2 hours.
    • You may also contact Student Services by phone, Monday-Thursday, 8:30 am - 7:00 pm, or Fridays 8:30 am - 5:30 pm PST.
    • Call 951.827.4105.
  • I know my UCR NetID and password, but I receive an error message when I enter my credentials on the CAS login screen. What is wrong?
    • If you haven't used your NetID for a few months, and you receive an error message when you try to login to Moodle, you may need to reactivate your account by refreshing your password.
    • If you try and login before the posted course opening date, you will receive an error message.
    • If you are a former or present UCR student and have just completed LINKING your current UCR NetID to your new student record in UCR Extension, you will need to allow 3 hours for your UCR NetID accounts to be merged.
    • Once the activation period passes, you will have access to Moodle courses 7 days prior to the posted start date, and iLearn (Blackboard) classes 24 hours after your UCR NetID accounts have been merged.