About the Course

A managerial overview of the organizational functions of Quality Managers. Tools and methodologies are explored that will help identify opportunities for organizational improvement. Examines the CMQ/OE body of knowledge including customer/supplier relations, strategic planning, process improvement, and prepares you for the American Society of Quality (ASQ) Manager of Quality/Organizational Excellence (CMQ/OE) certification exam. A basic understanding of the functional responsibilities of managers is preferred.

Oct 20 - Dec 08, 2022

Est. Tuition:
Learning Format:
Dual Mode
8 weeks

Estimated Tuition



Extension University Village
1299 University Avenue Riverside, CA 92507



Online: Oct 20 - Dec 8, 2022 Thu., 6:00 p.m. - 9:30 p.m. (PST), Oct 20, 27, Nov. 3, 10, 17, Dec. 8 (6 In-person meetings) (No meeting Nov. 24)


Textbook: The Fa�ade of Excellence: Defining a New Normal of Leadership 1st edition
Author: John Dyer
ISBN: 978-0367145330

Additional information

Students have the option to attend meetings either in-person, or via live webcast. Enroll before August 29 and save 15%. Apply discount code FALL15.