This course tackles an essential aspect of nonprofit management and organizational culture: the role of program management and supervisory skills in providing value to an organization and delivery of services. It also highlights a reality of the nonprofit sector where typically staff who are highly valued and trusted are promoted to supervisory roles without any training on the practical aspects of running a program or managing and supervising people. The course focuses on practical skills, techniques and solutions combined with managing a program within an organization. The course work includes specific techniques to manage employee feedback, conflict resolution, DEI power balance and understanding, listening and communication and organizational demands regarding policies (sexual harassment, accidents, conflict, etc.) and program evaluation and quality and it will address fiscal discipline and accountability.
- Demonstrate understanding of responsibilities connected to organizational policy and procedures, government regulations (employer) and contract requirements.
- Demonstrate knowledge regarding conflict resolution and understanding of DEI power dynamics.
- Demonstrate understanding of the basic elements of supervision (scheduling, staffing, evaluation, role and role behavior clarity, and training).
- Demonstrate understanding of people/staff management including motivation, team building, feedback techniques, discipline, listening, reframing situations and conflict management.
- Demonstrate understanding of core communication skills needed in supervision of staff and upward management.
- Design a personal plan to identify resources, first steps and ongoing development of supervisory skills.