Get prepared for a career in the growing field of customer relationship management (CRM) through hands-on practice with Salesforce tools. Gain a strong understanding of business processes in sales, the sales cycle, and more. Through projects, you will practice your skills and have a portfolio of work to present to future employers. Upon completion, you will earn a certificate certificate of completion from UCR University Extension, as well as Salesforce Trailhead.
Offered in collaboration with Pathstream.
Learning Format Online
Duration 15 weeks *
Duration times can vary talk to your student success coach for more information.
Total Units 0 Units
There are no required prerequisites for this certificate program. Our courses are designed to help those with little or no experience get started in the field of Salesforce administration. Many experienced CRM professionals also take this certificate to refine their digital skills, but no prior experience is required or expected.
Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes and contracts
Build reports, charts and dashboards to communicate relevant information about the sales process and sales performance to stakeholders and executives
Design and build custom Salesforce apps that support business requirements
Standardize custom business processes and perform automated actions
Configure advanced reporting and analytical tools to explore sales performance and address business questions