Professional Skills for the Workplace

Professional Certificate in Professional Skills for the Workplace

Professional Certificate in Professional Skills for the Workplace

Hybrid Program


6 months


UCR Extension

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Soft skills are essential, especially in today’s competitive job market. Technical ability and subject matter knowledge alone are not enough to land you the job. Employers are looking for employees who are well rounded; employees who are experts in their area, but also have a strong sense of how to work with others, how to communicate and collaborate with team members, and how to problem-solve. Stand out above your peers and harness your soft professional skills to become a highly sought after employee.

Designed For

Recent college or high-school graduates, sales representatives, administrative staff, those who are newly promoted or who want to move into a professional office setting, or anyone who wants to learn how to project themselves in a more professional way.

What You'll Learn

  • Employer expectations for workplace etiquette
  • Public speaking tips
  • Techniques for conflict management and resolution
  • Best practices for effective communication both in-person and via email
  • Interpersonal skills for working in team situations
  • Customer service skills and techniques
  • Dos and don'ts of proper business etiquette during professional dining events

What You Can Do With This Certificate

Positions are available in a variety of industries all over the world, and can be found in firms, corporations, government, or nonprofit organizations.

Real People. Real Results.

“My experience at UCR Extension was great. My instructors worked in industry, not just academics, and were able to share real-world scenarios for the assignments we were learning and participating in. I took real-time experiences back to the office, and implemented the new knowledge immediately.”

Tracy Trettin

Administrative Operations Manager
UCR School of Medicine
Riverside, CA

Earning the Certificate

For more information see How to Earn a Certificate

Certificate Courses

Our certificate programs are designed to be flexible, allowing you the option to take just a few courses or to earn the complete certificate. If choosing to complete the certificate, we recommend you get the most out of your experience by following the suggested completion path below.

Quarter 1

Professional Workplace Skills

MGT X434.4

3 units

Developing Your Analytical Skills

MGT X451.01

2 units

Quarter 2

Essence of Business Communications

MGT X478.1

2 units

Quality Customer Service

MGT X480.5

2 units

Emotional Intelligence in the Workplace

MGT X434.3

3 units

Instructor Spotlight

“I have a practical business and community development background, and I emphasize building and retaining customer relationships. Executing best practices professionally and academically will definitely enhance the classroom experience.”

Homa Azad Aimen

UCR Extension
Riverside, CA

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