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Hospitality Skills

Professional Achievement Award in Hospitality Skills

Professional Achievement Award in Hospitality Skills

Classroom or Online Program


3 months


UCR Extension

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Turn your friendliness and knack for thinking on your feet into a career start in a growing, multifaceted industry.

Learn about the different types of hospitality from the bottom up. Start with exposure to the types of domestic and global hospitality and tourism and the internal operations that connect them, such as front desk management, finance and sales, and food and beverage, among others. Discover best practices for polishing your skill set that includes time management, professional etiquette, personal accountability, and goal setting– skills that will benefit you in any position in the industry. Then hone your interpersonal skills with methods for improving your customer service skills. When you're ready, use this award to move into the Certificate in Applied Hospitality Management Program to start moving up the ladder.

Designed For

Anyone looking for entry-level positions in the hospitality industry and tourism in general.

What You'll Learn

  • Gain insight into the various operations and fields that constitute hospitality and tourism
  • Understand how the various components in the business structure integrate and impact the business' financial well-being
  • Build on your base skills of professionalism such as workplace behavior and critical thinking
  • Evaluate methods for maintaining and improving the customer experience and the roles of technology, periodic evaluation of performance, and customer service approaches
  • Specialize in interpersonal communication and generate excitement and interest in a brand, company, or store

What Can You Do With This Certificate

Positions are available in various settings, including restaurants, lodging, and spas. They might include:

  • Tour and Travel Guide
  • Concierge
  • Lodging Manager
  • Bellhop
  • Host and Hostess
  • Housekeeping

Earning the Certificate

For more information see How to Earn a Certificate

Certificate Courses

Our certificate programs are designed to be flexible, allowing you the option to take just a few courses or to earn the complete certificate. If choosing to complete the certificate, we recommend you get the most out of your experience by following the suggested completion path below.

Quarter 1

Fundamentals of the Hospitality Industry

MGT X434.2

2 units

Professional Workplace Skills

MGT X434.1

2 units

Quality Customer Service

MGT X480.5

2 units

Instructor Spotlight

“Supporting individuals in keeping pace with the changing requirements of the modern work environment is at our core. Collaboration, partnership, and community drive us to provide accessible, affordable education, and training for working adults. Whether you are an individual looking to advance your career, or an organizational leader interested in investing in your workforce, we are here for you.”

Kasey Wilson, Ed.D.

Director of Professional Programs
UCR Extension

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