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Student Resources

Your UCR NetID

For New Users


  1. 1. What is a UCR NetID and why do I need one?

    A UCR NetID is your unique identifier, and all UCR Extension students are required to have one.

    • Online students need a UCR NetID to access UCR Extension's course delivery system, eLearn (Moodle).
    • Concurrent students need a UCR NetID to access the UCR's course delivery system, iLearn (Blackboard).
    • Students taking courses in the UCR Extension Center need a UCR NetID to access WiFi.

    Your UCR NetID also allows you to use the UCR libraries.


  2. 2. How do I get a UCR NetID?

    Within two hours of registering for a class, following receipt of your Enrollment Confirmation, you should receive a second automated email with a Temporary ID, Temporary Password, links and instructions to set up your UCR NetID.


  3. 3. I can't find the UCR NetID setup email. What should I do?

    Sometimes, automated emails end up in your junk/spam folders. Check those folders for an email from netidhelp@ucx.ucr.edu

    If you did not see the email in your inbox, junk or spam folders, email netidhelp@ucx.ucr.edu or call Student Services at (951) 827-4105, and ask that the email be resent to you.

    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon. You will receive an email response in approximately 2 hours.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

  4. 4. Do I have to set up my UCR NetID before my class begins?

    Yes. Your UCR NetID requires a 3-hour activation period before you can access NetID and WiFi; a 4-hour activation period before you can access eLearn (Moodle); and a 24-hour activation period before you can access iLearn (Blackboard). You should set up your UCR NetID a few days prior to your first class meeting.


  5. 5. I am having trouble setting up my UCR NetID. Where can I get help?

    STEP-BY-STEP instructions are available on our website.


  6. 6. I completed the setup, but I forgot to write down my UCR NetID. What should I do?

    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon.
    • Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

  7. 7. Now that I have my UCR NetID, where do I find my classes and WiFi?

    UCR Extension Online Students: Login to eLearn (Moodle).


    Concurrent Students: Login to iLearn (Blackboard).


    UCR Extension Classroom Students: Login to WiFi.


  8. 8. I receive an error message when I try to login to eLearn (Moodle). What's wrong?

    Did you allow 4 hours for your UCR NetID to upload and activate?


    Remember that eLearn (Moodle) courses are not opened for access until 7 days prior to the posted start date. If you try and login before the course opening date, you will receive an error message.


    Make sure that you are entering your password correctly. Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.


  9. 9. I receive an error message when I try to login to iLearn (Blackboard). What's wrong?

    Did you allow 24 hours for your UCR NetID to upload and activate?


    Make sure that you are entering your password correctly. Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.


  10. 10. Where do I go for help if I forget my UCR NetID and/or my password?

    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon.
    • Email netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

For Existing Users


  1. 1. I just enrolled in a UCR Extension class and received an email with instructions to create a UCR NetID, but I already have one. Do I have to create another one?

    No. Your existing UCR NetID account on main campus only needs to be LINKED to your student record at UCR Extension to give you access to classes you enroll in through UCR Extension.


    Follow the links and instructions you received in the email. On the Self-Service page, enter the Temporary ID and Temporary Password provided in the email. The "linking" process follows the same steps as the initial "setup" process except, when prompted, you will choose the option to "Use My Existing NetID." Enter your current password, and you should receive confirmation that your existing UCR NetID has been successfully linked to your customer record at UCR Extension. STEP-BY-STEP instructions are available on our website.


    If your existing password does not meet the current requirements (6 letters, 2 alphabetic and 1 non-alphabetic), you will need to create a new password in order to complete the linking process.


    Do NOT create a second UCR NetID. If you are unable to link your UCR NetID, e-mail netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours.


    • Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.;and Saturday, limited support from 10 a.m.-12 noon.
    • In-person assistance is available at the Student Services Counter, located in the front lobby of the UCR Extension Center, Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; Saturday, 7:30 a.m.- 1: 30 p.m. (limited staffing).
    • Telephone assistance is also available during the hours listed above. Call (951) 827-4105 or (800) 442-4990.

    2. I think I may already have a UCR NetID. How do I find out?

    If you are UCR faculty or staff, your hiring department will have a record of your UCR NetID. You may also contact the Computer Support Group at:


    Computing & Communication
    Office Hours: M-F 8:00a-noon, 1:00p-5:00p
    Phone: (951) 827-3555
    Fax: (951) 827-4541
    E-mail: helpdesk@ucr.edu


    If you are a former or present UCR student, go to Student Computing Services for directions. You may also contact the Student Help Desk at: helpdesk@student.ucr.edu or by phone at (951) 827-6495.


    Help Desk phone hours are:

    • Monday - Thursday, 8 a.m.-10 p.m.
    • Friday, 8 a.m.-5 p.m.
    • Saturday & Sunday, 12 noon- 5 p.m.
    • Closed on holidays
    • Reduced hours during breaks and summer

    Self-service kiosks are available in the computer labs in Sproul Hall 2225, Olmsted Hall 1316, Watkins Hall 2111 and the Bear Help Desk in the HUB to assist with many account-related functions, including UCR Net ID lookups and password resets.


    If you are a former or present UCR Extension student, faculty or staff, e-mail netidhelp@ucx.ucr.edu to request assistance. You will receive an email response in approximately 2 hours. You may also contact Student Services in the front lobby of the UCR Extension Center, or by phone at: (951) 827-4105 or (800) 442-4990.


    UCR Extension Student Services desk/phone hours are:

    • Monday - Thursday, 7:30 a.m.-7 p.m.
    • Friday, 7:30 a.m.-6 p.m.
    • Saturday 7:30 a.m.-1:30 p.m. (limited staffing)
    • Closed on Sundays and holidays
    • Reduced hours between Christmas and New Year's

  2. 3. I know my UCR NetID and password, but I receive an error message when I enter my credentials on the CAS login screen. What is wrong?

    • If you haven't used your NetID for a few months, and you receive an error message when you try to login to Moodle, you may need to reactivate your account by refreshing your password.
    • If you try and login before the posted course opening date, you will receive an error message.
    • If you are a former or present UCR student and have just completed LINKING your current UCR NetID to your new student record in UCR Extension, you will need to allow 3 hours for your UCR NetID accounts to be merged. Once the activation period passes, you will have access to Moodle courses 7 days prior to the posted start date, and iLearn (Blackboard) classes 24 hours after your UCR NetID accounts have been merged.

    Make sure that you are entering your password correctly. Passwords are case-sensitive, so the Caps Lock key must be in whatever position it was in when you created your password.


    Email netidhelp@ucx.ucr.edu to request password reset/account refresh assistance. You will receive an email response in approximately 2 hours.


    Online technical support is available Monday-Thursday, 7:30 a.m.-7 p.m.; Friday, 7:30 a.m.-6 p.m.; and Saturday, limited support from 10 a.m.-12 noon.


    You may also contact Student Services in the front lobby of the UCR Extension Center, or by phone at the hours listed above. Call (951) 827-4105 or (800) 442-4990.


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