Professional Certificate in Community Case Management

Professional Certificate in Community Case Management

Online Program


12-24 months


15 Units


Working with those in need requires a clear understanding of the complex U.S. health care system. Whether you work with the frail, elderly, disabled, chronically ill, juveniles, veterans, or with those who suffer from a traumatic brain injury or substance abuse problems, learn about advocacy, communication, assessment, evaluation, and retention so you can integrate services and resources outside a clinic or hospital setting.

Designed For

For those individuals who are:

  • Social workers, advocates, or counselors who work with the frail, disabled, elderly, chronically ill, veterans, juveniles, substance abusers or other vulnerable populations such as the homeless
  • Licensed Vocational Nurses (LVNs)
  • Licensed Practical Nurses (LPNs)
  • Other healthcare professionals who may or may not be a licensed medical professional

What You'll Learn

  • Assessment criteria to increase quality and continuity of care.
  • How to determine and use the appropriate strategies to reduce costs or lapse in coverage.
  • Methods to develop communication skills to support client-centered goals and promote advocacy and collaboration.
  • How to grow positive relationships with community agencies and other resources.
  • How to increase access to services; analyze needs; develop initiatives; and track and evaluate progress.
  • How to navigate the clients through the U.S. healthcare system to get appropriate resources based on individual needs.

What You Can Do With This Certificate

Positions are available in clinical and non-clinical settings focused on the frail, disabled, elderly, chronically ill, veterans, juveniles, substance abusers or other vulnerable populations such as the homeless. They might include:

  • Community Case Managers
  • Substance Abuse Counselors

Program Overview


15 Units

“After a career hiatus caring for my family and mother, I obtained my Professional Certificate in Case Management. The cutting-edge experience was exceptional, and I am now beginning a new chapter as an RN Case Manager. The high-quality, flexible online program was conveniently scheduled, and the experienced instructors and students were a great support. What are YOU waiting for?”

Delilah Crenshaw

Legal Nurse Consultant and RN Case Manager
Torrance, CA

Earning the Certificate

Prior to enrolling, please ensure that you meet the following minimum requirements:

  • Associates degree or higher, AND patient or clinical care experience or knowledge
  • Licensed healthcare or social services professional.

Professional Credit

  • California Board of Registered Nursing continuing education credit (provider #11713)

For more information see How to Earn a Certificate

Certificate Courses

Our certificate programs are designed to be flexible, allowing you the option to take just a few courses or to earn the complete certificate. If choosing to complete the certificate, we recommend you get the most out of your experience by following the suggested completion path below.

Quarter 1

Effective Case Management: Connecting to Healthcare Systems


2 units

Effective Case Management: Connecting to the Community


2 units

Quarter 2

Effective Case Management: Connecting to Client


2 units

Introduction to Life Care Planning (LCP)


1.5 units

Job Analysis by the Field Case Manager

BMSC X413.2

1.5 units

Quarter 3

New Opportunities for Healthcare Advocacy

BMSC X415.1

2 units

Financial Coverage and Benefits Systems in Case Management

BMSC X415.15

2 units

Medical Ethics (Formerly titled: Clinical Ethics)

BMSC X413.11

2 units

“I enjoy seeing students apply abstract principles at bedside, and have their professional lives shaped by insights gained from the material and thoughtful conversation. Fostering compassionate care through teaching is what I focus on most in my class. My students learn to reflect deeply on their personal views about ethical issues, then see how this exercise strengthens the role of caregiver.”

Brian Foxworth

Hospice Chaplain
Charter Hospice
Colton, CA

close [x]

Submit Feedback

Thank you for taking the time to submit your feedback about the UCR Extension website. Please be sure to include all relevant information to ensure that we can follow up with your request as soon as possible.

Add Supporting Files